Customer Service Support
Improving your client relationships.
Customer Relationship Management
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Setup and customization of CRM systems- Hubspot, Neon, Salesforce
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Data Remediation- scrubbing duplicates, correcting errors, completing data sets
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Contact list management
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Outgoing correspondence with promotional materials
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CRM Reporting
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Client outreach by phone or email to renew interest or rebook services
Sales and Service Support
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Inquiry response
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Provide information and promotional materials to interested contacts
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Compile order requests
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Schedule coordination appointment booking
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Schedule shipping and delivery dates
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Upcoming appointment reminders
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Rebooking Calls
Sales Satisfaction Support
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Thank you emails, cards or gifts
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Customer experience survey management- creation, sending, data compilation and reporting
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Request testimonials or reviews
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Respond to complaints