Customer Service Support

Improving your client relationships.  

Customer Relationship Management

• Setup and customization of CRM systems- Hubspot, Neon, Salesforce

• Data Remediation- scrubbing duplicates, correcting errors, completing data sets

• Contact list management

• Outgoing correspondence with promotional materials

• CRM Reporting

• Client outreach by phone or email to renew interest or rebook services

Sales and Service Support

• Inquiry response

• Provide information and promotional materials to interested contacts

• Compile order requests

• Schedule coordination appointment booking

• Schedule shipping and delivery dates

• Upcoming appointment reminders

• Rebooking Calls

Sales Satisfaction Support

• Thank you emails, cards or gifts

• Customer experience survey management- creation, sending, data compilation and reporting 

• Request testimonials or reviews

• Respond to complaints